get answers or get in touch. or both.

products and ingredients.

what is gaea’s energy elixir?

our products – or as we like to call them, energy elixirs – are organic energy drink powders that give you the full daily amount of our herbal ingredients that have proven to be beneficial in clinical studies.

gaea’s formula combines the experiential benefits of nootropics and adaptogens to give you a controlled, focused energy boost, allowing you to be bold and make moves.

who is gaea for?

to put it simply, gaea is for everyone. whether you’re looking for a caffeine boost to start your work day, workout, or night out, gaea gives you just that. with the added benefits of adaptogens and nootropics like ashwagandha, red reishi mushrooms, lion’s mane mushrooms, and more, you can feel at peace with yourself – and one with the earth.

how much sugar is in gaea?

none. gaea’s drink mixes are sweetened with organic, plant-based sweeteners instead of sugar. every bag lists exactly what’s in it on the back.

where does the caffeine come from?

organic green coffee beans. how much is in each stick is printed on the label of every flavour.

gaea’s products are organic. is organic the same as non-GMO?

the use of GMOs is prohibited in the production of organic products. GMO stands for “genetically modified organism”, which is in itself not organic.

in short, yes – gaea’s products are both organic and non-GMO.

what gives each gaea flavour its colour?

natural ingredients, never artificial dyes. each flavour’s colour comes from plants and fruit; the label on the back says which.

orders and subscriptions.

can i cancel my order or subscription?

once an order is placed, you may cancel it prior to processing. however, upon processing and shipment of an order, it can no longer be canceled. feel free to contact us if you have any further questions.

as for your subscription, sign in to your gaea account to manage it: change the flavours or how many bags, how often it comes, skip or move the next delivery, pause it, update your card or address, or cancel.

can i change my flavour(s) once i’ve subscribed?

yes. sign in, open your subscription, and under “what’s in it” add a flavour, swap one out, or change how many bags of each. the new mix ships with your next delivery.

can i return my order or get a refund?

gaea does not offer exchanges on our products. since gaea is a food product, if you would like to return your product for a refund it must be:

  • unopened and in good condition
  • purchased directly from getgaea.com
  • in its original packaging, including your packing slip and shipping label

the customer is responsible for the return shipping cost, which is not eligible for a refund. refunds are issued back to the original form of payment used at the time of purchase, including gift cards.

how long does processing and shipping take?

all gaea orders are processed and shipped within 2-3 business days. once the order is shipped, you will receive a confirmation email with tracking information – please allow this information 1-2 days to update. shipping times vary by location:

  • domestic shipping: depending on your location in the U.S., shipping can take anywhere up to 5-7 business days. this is a rough estimate, as gaea does not have control over the carrier once the package is picked up.
  • international shipping: gaea ships internationally*. due to varying policies by country, international shipping can take up to 4-5 weeks. check with your country’s customs agency to make sure gaea can be shipped to you.

*the buyer is responsible for any additional costs, including duties, customs, and international taxes.

… and the not frequently asked.

write to us here, or at gaea@getgaea.com.